jalibo's Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how jalibo collects, stores, and protects your information.
Introduction and Overview
jalibo is a trusted online casino and gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how jalibo.cam collects your personal information, the purposes for which it is used, who it is shared with, and how securely that information is kept.
By using jalibo's website or any of its services, you are considered to have agreed to this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. We recommend that you read this entire policy carefully.
What Information We Collect
jalibo collects various types of information that help us improve the quality of our services and personalise your experience.
Personal Identification Information
Information we collect at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number
- National ID card / passport number (for verification)
- Permanent address
Financial Transaction Information
Information required for payment processing:
- bKash / Nagad / Rocket mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
Information collected automatically while using the site:
- IP address and device identifier
- Browser type and version
- Cookie and session data
- Page view history and duration
- Referral URL
Gaming Activity Information
For monitoring your gaming experience:
- Play history and results
- Bet amounts and types
- Bonus and promotional offer usage
- VIP tier points and level
Communication Information
Information collected through support services:
- Live chat conversation records
- Email correspondence
- Complaint and request details
- Satisfaction survey responses
Location Information
To confirm the validity of the service:
- Approximate geographic location (IP-based)
- Device GPS data (with consent)
- Country and region information
Purpose of Information Use
jalibo uses your personal information only for the following purposes. We never use your information for unnecessary or unauthorised purposes.
3.1 Account Management and Verification
We use your identification information to create and manage your account and to ensure its security. Age verification (21+) and identity confirmation are part of our responsible gaming policy. Each user's account is kept completely separate and secure.
3.2 Financial Transaction Processing
Financial information is essential for completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. We maintain transaction records to comply with the rules of a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000. All transactions are secured through SSL encryption.
3.3 Service Improvement and Personalisation
By analysing your gaming preferences and behaviour, jalibo provides you with more relevant game recommendations, bonus offers, and promotional notifications. This information is also used to improve the performance of our platform.
3.4 Fraud Prevention and Security
jalibo monitors user information to detect suspicious activity, prevent money laundering, and block unauthorised access to accounts. This helps protect your funds and account.
3.5 Providing Customer Support
To resolve any issues you have quickly, our 24/7 live chat support team can view your account and transaction information. This is used solely for the purpose of resolving your issues.
Cookie Usage Policy
The jalibo.cam website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our site remember your preferences.
Essential Cookies
These cookies are required for the basic functionality of the site. They are used to maintain login sessions, carry out security verification, and save language preferences. Disabling these cookies will prevent the site from working properly.
Functionality Cookies
These cookies remember your preferences and settings to improve your user experience, such as your preferred games and display settings.
Analytical Cookies
We use analytical cookies to understand which parts of the site are used most. This information is anonymised and used only to improve the quality of the service.
Cookie Controls
Cookies can be controlled or deleted from your browser settings. However, this may limit some features of the site. Contact us via live chat to learn more.
Information Sharing and Third Parties
jalibo does not sell your personal information. However, in certain circumstances it may be necessary to share information with trusted third parties.
5.1 Payment Processors
The financial information required to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These third parties follow their own privacy policies and we ensure that they comply with appropriate security standards.
5.2 Game Providers
Information necessary for managing gaming activity may be exchanged with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. However, this information is always kept to a minimum and is only what is required to operate the games.
5.3 Legal Authorities
jalibo may disclose information as required by law to fulfil legal obligations, comply with court orders, or respond to lawful requests from government agencies. Such disclosures are always made within the bounds of the law and without harm to the user.
5.4 Identity Verification Services
As part of the Know Your Customer (KYC) process, limited information may be shared with identity verification service providers. This is essential for fraud prevention and ensuring account security.
Information Security Measures
jalibo takes the highest technical and organisational measures to protect your personal information. Our secure and reliable platform uses the following layers of protection:
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewall and DDoS prevention systems are active at all times.
Two-Factor Authentication
Two-factor authentication (2FA) is available for account access.
Continuous Monitoring
An automated 24/7 monitoring system is in place to detect suspicious activity.
Please note, however, that no data transmission over the internet is 100% secure. While we strive to ensure the highest level of protection, keeping your account password and login details confidential is your own responsibility.
Data Retention
jalibo retains your personal information for as long as it is necessary or legally required.
Active Account Information
All personal information is retained while your account is active. Even after an account is closed, financial records and transaction history may be kept for a specified period to fulfil legal obligations.
Inactive Account Information
We condense information for long-term inactive accounts, and it is deleted after a set period, though information required by law is retained as appropriate.
Financial Transaction Records
Transaction records may be retained for an extended period to prevent financial fraud and meet the requirements of regulatory bodies.
Data Deletion Requests
You may request deletion of your information after closing your account. However, it may not be possible to delete information that is legally required to be retained.
Your Rights
As a user of jalibo, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access
You can request a copy of the information we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted or suspended.
Right to Object
You may object to the use of your information for marketing purposes and request that it be stopped.
Right to Data Portability
You may request your information in a structured, readily accessible format.
To exercise any of the rights listed above, contact us via our 24/7 live chat or email. We will endeavour to respond to your request as quickly as possible.
Protection of Minors
jalibo strictly refrains from providing services to anyone under the age of 21. Our platform is for adults only. Age verification is mandatory at the time of account registration and we do not collect any information from minors.
If it comes to our attention that a minor has registered, that account will be closed immediately and all collected information will be deleted. We ask parents and guardians to monitor their child's internet use and prevent them from accessing sites of this nature.
Changes to the Policy
jalibo may update its privacy policy at any time. If there are any significant changes, we will post a notice on the site and inform registered users via email.
If you continue to use the site after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend that you visit this page regularly and stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us through any of the following methods.
Live Support
Available directly on jalibo.cam. Get instant support in Bengali.
[email protected]
jalibo.cam
Related Pages
Also read our other policies that discuss your rights and protections.